- Do you gift wrap?
The approved shipping containers we use do not allow for us to gift wrap packages.
- What do you charge for shipping?
Shipping rates vary depending on where you live, the size of your order and the delivery method you choose. You can get an minimum estimated shipping cost by entering your Postal/Zip code on the Cart page. To get a complete shipping costs, go to the order confirmation page and it will provide a list of the delivery methods and associated shipping costs for each of the methods availble for your area.
- What if the product I am looking for is not on your website?
Some items are seasonal and only available certain times of the year. Also some items are not available in our area. If this is not the case please contact us at Contact
What about rare or difficult-to-locate products, like Pappy? How do I order those?
If a product is very difficult to find, or if there are very limited supplies, Broudy’s sometimes maintains a waiting list of customers who would like to purchase them. Broudy’s “MEMBERS ONLY” club participants receive priority placement on those lists. This is just one of the benefits of the club. If you are not already a member, JOIN NOW. It’s FREE!
- When I was browsing I saw a item, when I went to order for pickup it did not show up.
Not all locations stock the same items. You can Contact us and we may be able to transfer the item to the location nearest you.
What if I would like assistance with choosing a gift?
Our Goal is always to provide you with as much information as possible to help you make a selection that you or your gift recipient will enjoy. Please contact us at: Contact if you have any questions or if you would like assistance in choosing a product.
May I place an order by phone?
Typically, all orders must be placed through our website. However, if you are having problems ordering, please email us at: Contact Us.
What do I do if I did not receive an order confirmation in my email inbox, spam or junk folders?
Please notify a Broudy’s shipping representative at Contact Us.
What if the product that I want is not listed on your website?
Some items are seasonal or extremely rare or temporarily unavailable in our shipping origination area. If you have questions about a specific product, please contact us.
Is local delivery to my home or office available?
Yes, limited local delivery is available, although some additional fees and requirements apply. For minimum orders of $20.00, to those customers who live or work within certain delivery areas served by a third party delivery provider may order online for delivery, click to see if delivery is available to your address [ Coming soon ]. The customer and the person receiving the order must be over 21 years of age. The person signing for the order must present valid government issued photo identification. All deliveries must be made to a residence or a place of business. No deliveries to post office boxes. If the order is delivered to a business, the name of the business must accompany the order and the delivery address and business address must match.
Will the delivery area expand soon?
Broudy’s constantly tries to improve our customer service. Right now, we deliver near the Ponte Vedra/Jacksonville Beach and Julington Creek store locations. We will expand our delivery program to our other stores as soon as possible. Check back with our website for announcements about new delivery locations.
How long does it take to receive a local delivery after I order it?
Our goal is to have the order arrive at our customer's door within one hour after Broudy’s receives the order. Traffic and mechanical issues may affect the delivery time. Currently, local deliveries will be available Monday - Thursday 3:00 PM - 8:30 PM, Friday and Saturday 12:00 (Noon) - 10:30 PM, and Sunday 11:00 AM - 6:00PM.