- How do I, get on the lists/purchase "Pappy" Van Winkle, or other rare or difficult-to-locate products?
If a product is very difficult to find, or if there are very limited supplies, Broudy’s many times maintains waiting list of customers who would like to purchase them. These lists are just one of many exclusive member benefits for Broudy’s “MEMBER” participants. If you are not already a member, JOIN NOW. it’s fast, easy and completely FREE!
- What states Broudys' Liquors DOES NOT ship?
Currently Broudys' is not be able to process or make deliverys for users in the following states: Alabama, Arkansas, Connecticut, Delaware, Illinois, Kentucky, Louisiana, Mississippi, New York, New Hampshire, Oklahoma, Rhode Island, and Utah.
- Does someone need to be there to receive my order?
Yes, the order requires a signature of someone 21 years old or older.
- How long does it take to get shipped and when will I receive my order?
Generally orders are processed within one to two business days, of being received. Orders should arrive within a few days after they are processed depending on where you live and the shipping method you selected at check out. Additionally, you can always track your packages from Broudy's via tracking code that is provided in the email confirmation. Please note, that the date stated it will arrive is only an estimate provided by FedEx and while usually reliable isn't guaranteed. Additionally once a package is received by FedEx Broudy's is deemed to have fulfilled it's responsibility for shipping the order and from that point on FedEx is ultimately responsible for the method, time and manner in which the order is ultimately deliverered.
- Can weather interfere with my shipment arriving on time?
Yes, please check your tracking number, it will give you all the information on your package or you can Contact Us.
- What do you charge for shipping?
Shipping rates vary depending on where you live, the size of your order and the delivery method you choose. You can get an minimum estimated shipping cost by entering your Postal/Zip code on the Cart page. To get a complete shipping costs, go to the order confirmation page and it will provide a list of the delivery methods and associated shipping costs for each of the methods availble for your area.
- Can you ship items outside of the U.S.?
Broudy's cannot ship liquor out of the country or overseas however, if you have a MyUS.com or other U.S. based address reshipping service Broudy's can ship your package this address. The shipping paid to Broudy's is the cost to shipping to the US address. Please note, that all ultimate shipping, tax and duties to send to the items to you depends on where you live and we encourage your to get an estimate of these fees before ordering.
- Is there a Restocking or Return Fee?
No, however for orders that are shipped and returned to us as non-deliverable or refused / rejected by the receipent, Broudy's does reserve the right to withhold the shipping fees from any refunds for these orders. If your order is returned and we must re-ship your order there will be an additional reshipping / delivery fee which we will contact you to collect before the item is sent back out. If you have questions or concerns about this, please Contact Us.
- Is local delivery to my home or office available?
Yes, limited local delivery is available, although some additional fees and requirements apply. For minimum orders of $20.00, to those customers who live or work within certain delivery areas served by a third party delivery provider may order online for delivery, click here to see if and when delivery is available to your address. The customer and the person receiving the order must be; over 21 years of age, be present, sign for, and if requested present a valid government issued photo identification to verify age and identity. Note: All deliveries must be made to a residence or a place of business as we cannot accept any deliveries to post office boxes. Lastly, if the order is delivered to a business, the name of the business must accompany the order and the delivery address and business address must match.
- How long does it take to receive a local delivery after I order it?
Our goal is to have the order arrive at our customer's door within one hour after Broudy’s receives the order. Traffic and mechanical issues may affect the delivery time. Currently, local deliveries will be available Monday - Thursday 3:00 PM - 8:30 PM, Friday and Saturday 12:00 (Noon) - 10:30 PM, and Sunday 11:00 AM - 6:00PM.
- Can you gift wrap an order?
Unfortunately this isn't an option as the approved shipping containers and some shipping requirements do not allow for us to gift wrap packages.
- If sent as a gift, does the shipping box identify the contents as alcohol?
Yes, to ensure our products and orders are only delivered to a receipient over the age of 21 shipping boxes from Broudy's will have labels identifying the contents as alcohol.
- What if the product I am looking for is not on your website?
Some items are only available certain times of the year/Season and will come and go from the website. Others are just not not available in our area or are speciality/extremely limited. If this is not the case please Contact Us. Note: If you are interested in an extremely limited item like "Pappy Van Winkle" these will never be listed on the website and will be ONLY made available from time to time via "sign up" order lotteries sent to Broudy's Members (See Member/Speciality Items note above).
- When I was browsing the Broudy's site I saw a item that was listed but says not available for my store or I changed stores and the item was removed from my cart?
While most items are available at all Broudy's locations, there are exceptions. Additionally there are some items due to shape, size, weight, potential for breakage among other reasons that Broudy's has limited orders for these items to be for Local Delivery, In-Store and Local Pickup only. If you have any questions on getting a specific product Contact us.
- What if I would like assistance with choosing a gift?
Our Goal is always to provide you with as much information as possible to help you make a selection that you or your gift recipient will enjoy. Please contact us if you have any questions or if you would like assistance in choosing a product.
- May I place an order by phone?
Typically, all orders must be placed through our website. However, if you are having problems ordering, please Contact Us.
- What do I do if I did not receive an order confirmation in my email inbox, spam or junk folders?
Please notify a Broudy’s shipping representative at Contact Us.
- What if the product that I want is not listed on your website?
Some items are seasonal or extremely rare or temporarily unavailable in our shipping origination area. If you have questions about a specific product, please contact us.