FAQs


  • DOES Broudy's SHIP products ...?  
    Broudy's ships only to addresses within the State of Florida.
    • If the destination address is within one of Broudy’s delivery zones that surround our store locations, we offer fast delivery in as little as one hour! (Click here to find out if we deliver to your address).

    • Broudy’s teams up with FedEx to ship orders inside Florida that are not served by our delivery areas. (Click here to verify shipping your address and process times.)

    • If you live outside of Florida, but you can visit one of our locations, we’ll gladly hold your order for pick-up at the store that is most convenient for you. Otherwise, we are sorry that we are unable to accept your order.

  • How do I get on special lists or purchase rare or difficult-to-find products, like  Blantons or "Pappy" Van Winkle?
    Broudy’s  maintains a waiting list of customers who have indicated their interest in difficult-to-find and rare products that are available in limited supplies. Inclusion on this list is one of the many benefits of membership in Broudy’s VIP Club. It’s free to become a member. JOIN NOW. 

  • What if the product I'm looking for isn't on your website?
    Choices, choices, choices! The choices seem endless, and the list just seems to keep growing. Broudy’s stocks as many items as our large stores can accommodate. Some are seasonal and will come and go from the website, based on availability. Others are extremely limited, like Pappy Van Winkle, and will never appear on our website. These rare products are only made available from time to time, through lottery opportunities sent to Broudy’s VIP Club members. We encourage you to speak to the manager of your nearest store to ask about items you can’t find, or  Contact Us.  

  • I see an item on the website, but it says that it is not available at my store, or I changed my store preference and the item was removed from my cart.
    Most items are available at all Broudy’s locations, but there may be exceptions. Shape, size, weight, and breakage potential are just a few reasons why some items may be unavailable in our stores or online, or may be available only for delivery. If you have questions regarding a specific product, please Contact us.

  • What if I would like assistance with choosing a gift?
    We love presents! We’re here to provide you with as much information as possible, to help you select a gift your recipient will love.  Please CONTACT US if you have questions or if we may help you choose the perfect gift.

  • May I place an order by telephone?
    Typically, all orders must be placed through Browudys.com. However, if you have problems ordering, please Contact Us.

  • What do I do if I did not receive an order confirmation in my email inbox, spam or junk folders?
    Please notify a Broudy’s shipping representative at Contact Us.